Last updated 1 September 2026. Booking with Iron & Oak Barbershop means you agree to the terms below.
Appointments can be booked online through this website, by phone, or in person. An online booking is a request for a time slot; we'll treat it as confirmed unless we contact you to say otherwise, for example if a slot has just been taken.
We ask for at least 24 hours' notice to cancel or reschedule. This gives us a fair chance to offer the slot to someone else. Cancellations made with less notice, or repeated no-shows, may mean we ask for a deposit before booking you in again.
We hold your slot for 10 minutes past the booked time. After that, we may need to shorten your service to protect the next client's appointment, or ask you to rebook for another time.
Prices shown on this site reflect an average head of hair. Very long, thick or heavily textured hair may carry a small surcharge, which your barber will always agree with you before starting. Prices are reviewed periodically and may change without prior notice; the price confirmed at booking is the price you'll pay.
We accept cash, card and contactless payment. Gratuities are welcome but never included in the prices shown, and are entirely at your discretion.
Hot towel shaves and straight razor detailing are available to clients aged 16 and over. Clients under 16 may still receive these services with a parent or guardian present and consenting. Please tell your barber about any skin conditions, allergies or recent treatments before a shave.
Please let us know before your appointment if you have a skin condition, scalp condition, or infection that a barber should be aware of. We reserve the right to decline or adapt a service where proceeding could risk your health or another client's.
We occasionally photograph finished cuts for our portfolio and social media. We'll always ask first, and you're welcome to decline with no effect on your service.
Our barbers take reasonable care with every service. We can't be held responsible for reactions to products where a client hasn't disclosed a known allergy or sensitivity beforehand, or for results requested against a barber's professional advice.
Information you give us when booking (your name, email, phone number and appointment notes) is used only to manage your appointment and contact you about it. We don't sell client information, and you can ask us to delete your details at any time by emailing hello@ironandoak.com.
We may update these terms from time to time to reflect changes to how the shop operates. The current version will always be posted on this page.
Questions about these terms can be sent to hello@ironandoak.com or by calling +27 63 349 1759.
